The FAQ's

FAQ

Payments & Safety

Is my payment data safe with LEND? Is my payment data safe with LEND?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read our Terms of Service here or Privacy Statement here.

What forms of payment does LEND accept? What forms of payment does LEND accept?

We accept payments from IDEAL, Klarna, Paypal & major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

How long does it take to get my LEND order? How long does it take to get my LEND order?

Domestic shipping can take up to 1-3 business days.

Foreign shipping could take up to 5-7 business days.

How much does shipping cost? How much does shipping cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Is there free shipping? Is there free shipping?

Yes, we offer free shipping for orders above €100 for all orders within NL & BE. We do not offer free shipping for international orders.

Do you ship internationally? Do you ship internationally?

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping and customs fees could vary depending on your region.

Golf etiquette

Is Lend clothing golf course legal? Is Lend clothing golf course legal?

All of our golf gear is designed to be course legal. It is always best to ask your local golf course what their specific requirements are.

What is a golfing dress code? What is a golfing dress code?

Many golf courses have their own rules and regulations when it comes to golf attire. Traditionally a polo shirt, slacks and golf shoes are the bare minimum. However, some courses have opened up to t-shirts, long sleeves and hoodies. Just no jeans allowed.

Returns & Refunds

What is the return policy? What is the return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping? Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Who pays the shipping costs in the case of a refund when the order has free shipping? Who pays the shipping costs in the case of a refund when the order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

14 day returns

Returns within 14 days receive a full refund.*we do not provide free returns

SAFE & FAST SHIPPING

Order before 18:00 CET and your order will be shipped the same day. Free shipping above €100 in BE & NL

Customer support

If you have questions about your order, products or your golf swing. Contact us.